Placing An Order
Placing an Order:
Cooler Promos would like to provide you with the best service possible, so we ask that when you are ready to place an order you call our customer representatives toll-free at 1-800-772-9394. Our friendly and knowledgeable staff can make ordering promotional coolers easy, convenient, and hassle free! The following is the simple ordering process.
- Our helpful and courteous customer service representative helps you choose the right promotional cooler.
- Once we have your order information and artwork, we will provide you with a preview of your artwork as well as the final order.
- After you have confirmed the order, it is sent to production and you're on your way to a Cooler Promos! It's that simple.
Your order can be fully processed on the same day. Providing that you respond promptly to emails, faxes, and any information your customer service representative requests, your entire ordering process can take less than an hour. For a fast and easy ordering experience we recommend the following:
- Place your order before 3:00 PM EST
- Pay with credit card, preferably MasterCard, Visa
- Have your shipping address and billing information ready
Note: If you are sending us a company check as your payment method, your order will not go into production at our factory until we have received your check. Individual ordering experiences may vary slightly, depending on the customer’s individual schedule, promptness in responding to our requests and the factory floor schedule. All sales are final.If you have any questions please contact your customer services representative at 1-800-772-9394 or email customer service.
Cooler Promos accepts all major credit cards, as well as company checks and money orders. Cooler Promos does offer 30-day net billing to qualified companies; however, all first time orders must be pre-paid. All payments to Cooler Promos are secure and confidential, and any data collected for billing purposes will be used by Cooler Promos only and will not be sold or shared with any other company or organization. For more information on payment options, please contact your customer service representative at 1-800-772-9394 or email our billing department
- MasterCard, Visa (preferred)
- Discover, American Express
- Company Checks
- Money Orders
CancellationCancellation and Order Changes:
If you wish to make a change to the order quantity, item color, imprint method, logo/artwork or any other type of customization method attributed to the item, you must do so within 48 hours of placing your order or before it goes to production (not applicable for 1-3 day rush orders). Once the item has gone to production, any changes you request may be irreversible. If you wish to cancel an order, there will be a cancellation charge of $50 dollars; however, once the item has gone to production, canceling the order is no longer an option and you are required to pay the full costs. If you would like to have changes made to your artwork by our designers prior to it being sent to our factory, you may do so at an additional cost. Currently, we charge $50.00/hour for graphic work done to artwork/logo submitted. For additional information, please call your customer representative at 1-800-772-9394.
Shipping and Handling are billed as a separate item on our invoice. In certain jurisdictions in the U.S., intra-state taxes are required. If this is the case in the state from which you are ordering, the taxes will not appear as a separate item on our invoice, but will be added to the total shipping cost.
Note: You, the customer, agree that Cooler Promos will not be held liable nor be held responsible for any consequential or special damages arising from any delay in delivery.
For more details about our shipping policy, please see the shipping information page.
We believe that you should expect nothing but the very best from Cooler Promos. That is why we offer a 30-day Quality Guarantee or your money back for qualifying orders. If you do not find our products to be FREE OF DEFECTS IN quality and workmanship and/or your logo is not imprinted to your specifications and requirements, simply notify us within 30-days of your purchase and we will promptly process your order for a full refund*.
* Cooler Promos offers full refunds on orders that have met all the requirements per our Returns and Claims policy. Orders that have been placed without having first reviewed a product sample, spec-sample, and/or pre-production sample are not eligible for a full refund. For more information, or to speak to a customer representative, call us today.
Cooler Promos warrants that all goods purchased on our web site will be free of manufacturing defects and mistakes. Cooler Promos will also make available to you all transferable warranties made to Cooler Promos by the manufacturer of the goods. You, the customer, agree that Cooler Promos will not be held liable or held responsible for any consequential or special damages arising from any delay in delivery. Cooler Promos makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.
Returns and ClaimsShould you ever be dissatisfied with the workmanship and quality of our products or your imprinted logo does not meet your specifications, simply notify us in writing within 30-days of receiving the merchandise and your claim will be processed promptly.
Processing Your Claim
Once you have submitted your claim in writing, your account representative will contact you to keep you informed of the status of your claim. You may be asked to return a few samples of the merchandise in question for a thorough review process.
Once your claim has been processed and is found to be eligible for a refund, your account representative will issue you a RMA (Return Merchandise Authorization) number and instruct you on how to return merchandise to Cooler Promos.
Note: Cooler Promos will not accept any returned merchandise without a RMA. For additional information contact your Cooler Promos representative.
Product InformationOur Promotional Products
Cooler Promos offers high-end and unique promotional products that are supplied to us by select factories and manufacturers. Cooler Promos has carefully chosen its suppliers based on quality of merchandise, price and dependability. Promotional products, supplied to us by our select manufacturers and factories, may vary due to differing production techniques and therefore not all products will be perfectly identical. By choosing to place an order with Cooler Promos, you agree to reasonable manufacturing variances including but not limited to slight variations in positioning of logo, product material, product colors, and packaging will be acceptable.
Product Pricing and Availability
Cooler Promos strives to provide accurate information for our online catalog. All product information and pricing is updated as frequently as possible. However, we reserve the right to change pricing and detail information of any of our products at our discretion.
Ordering SamplesBy Phone:
Ordering samples by phone couldn't be easier. Simply call one of our helpful customer service representatives at 1-800-772-9394 and have the item name or SKU at hand.
And don't forget, our customer service representatives can provide you with more than just a sample. They can also provide the following:
- Product research of over 800,000 products
- Product pricing and free quotes
- Free virtual samples (see it with your logo)
- Custom manufacturing and sourcing
Note: Cooler Promos recommends that you review a sample before placing a large quantity order. However, if you forgo a sample review, Cooler Promos will not be held liable or responsible for any consequential or special damages arising from your right to refuse a sample.
About Free SamplesFree Sample Details:
Cooler Promos is pleased to offer FREE samples to our customers who decide to place their final order with us. The Free Sample Offer is available for all coolers and accessories.
Here’s how it works:
- Place a sample order online or by phone.
- You will have a 5-day trial period to review the sample.
- If decide to place your final order with us, the sample is free.
Terms and Conditions:
Offer does not apply to express shipping or international shipping outside the continental US.
If you decide not to place an order with us, you may return the sample or you have the option to keep the sample at your own expense. Cooler Promos has the right to charge your credit card for the sample after the 5-day trial period has expired.
For multiple sample orders, the Free Sample Offer applies to any final order that corresponds to the same sample you requested (limit one Free Sample, per style and design). All other samples must be returned to Cooler Promos.Returning Samples:
Sample can be returned under the following conditions:
- Samples are undamaged and in original condition.
- Samples must be returned within 5 days from date of delivery.
- Samples must have original tags, stickers and any other packaging material it was sent with.
If you have any questions or comments, please call your customer service representative at 1-800-772-9394 or email customer service.